Refund and Returns Policy

Product Exchange Policy
We are committed in ensuring your satisfaction with any product that you have purchased from www.shainadupatta.com However, if in an unlikely event you are not satisfied with your purchase, www.shainadupatta.com follows the below mentioned Exchange Policy

Damaged/Tampered Delivery
Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is Damaged/Tampered. Please contact our customer care for replacement, immediately.

Damaged/Defective Product
In an unlikely event, if the product you received from us is damaged/defective, please call the customer care within 3 working days for a replacement. Only genuine mistakes like size, colour, loss in transit, mispricing will be accepted. Products damaged while being used, do not qualify for replacement.

Process in order to return a product online:
Simply store brand-new items in their original packaging, unworn, unwashed, and with all tags still attached. To protect both the product box and the product inside, wrap it in a bubble sheet. your invoice inside the envelope. We arrange reverse pick-ups from major locations, but due to remote areas at a few locations reverse pickups services are not available. Call us at +91-8582877309 or send an email to support@shainadupatta.com  to see if your pin code is workable at these locations.

Exchanging the product
In an unlikely event when the product you have received has some genuine defect then we will definitely take the product back and will send you the fresh product. For initiating the Replacement process, you may contact our Customer Care and request for a replacement. You just have to send the defective product back to us from the same courier. Our team will inspect the defect and in case of genuine defects we will replace the product, return/replacement of the product is subject to receipt of the product(s) at our location in unused condition and in its original packaging, failing which return/replacement may not be possible. Any product can be exchanged with a product of same amount. Exchange of the product will depend upon the availability of the demanded product if the product is not available you can choose any other product of similar price and there is no refund on the same.

Time Limit
In case of replacement/exchange customer has to initiate the process within 7 Days after receiving the product delivery from the courier.